You are ready to embark on a digital transformation journey with your bank, and you want digital and mobile account opening. However, you are hesitant, because everyone tells you that you can’t do it while using your legacy core system. That it is like “putting new wheels on an old Read more…
Until now, it was generally only the large banks and some specialist regional banks that had the benefit of working with fintech. However, that is changing fast. No longer is it banking versus fintech. The two industries need each other, and customer demand dictates that. The year 2018 will be Read more…
Forget Amazon, Facebook, Apple and Google (the “big 4”). If PayPal decided to become a US bank, it could be the biggest disruption in modern US banking history. Given its extensive customer reach, both direct and indirect, it is not hard to imagine it completely dominating retail banking in the Read more…
Today for community banks, there really is no more need to have technology developed in-house to execute on your bank’s digital strategy. You can easily avoid risky in-house development projects that could turn from leading edge, into what some call “bleeding edge” technology development. A version of this article first Read more…
Just because you start taking online loan applications for consumers and businesses does not mean that you should immediately offer automated credit decisioning, or have a fully automated process from end-to-end. There is no need to disrupt the entire loan origination process at once nor to expect the new software Read more…
By now most banks have come to the realization that digital transformation is not a luxury, but a necessity to survive and grow, and many have started the process. However, increasingly we hear about project failures and less-than-optimal results – sometimes followed by key personnel departures. Could it be that Read more…
Community banking and digital banking are not mutually exclusive. In fact, combined, they provide the best of both worlds, allowing community banks to compete against the mega banks, without abandoning their community roots and mission. You can do both, blending the existing well-proven business model of your community bank, with Read more…
Something that continues to amaze me, is that most bank CEOs still define their bank purely as relationship driven and “having the best service”. The reality is that the perception and value proposition of your bank is not defined by you, but by your customers. Customers want it all. Relationship Read more…
We have all seen and worked with them. The department manager for whom no automation or software project is ever good enough. The One Button Dreamer. No piece of technology is good enough, until they have only one button to push, then drink coffee and chat the rest of the Read more…